Upstate is a property management agency where inspections and maintenance were once handled as two separate jobs. After finishing an inspection, property managers would effectively start over — logging issues, creating maintenance requests, and chasing trades — often the same person, working across the same property, doing twice the work. The team resolved this by combining Inspection Express with Tapi, allowing inspections and maintenance to flow through a single process rather than spinning up a second job after every inspection.
Before Inspection Express and Tapi, Upstate—a self-described tech-first agency—was running inspections through a highly manual process. As the team and portfolio grew, the time cost and the friction it created with tenants and owners became impossible to ignore.
Hours Lost to Every Inspection A single 4-bedroom inspection could take a property manager out of the office for 3 to 5 hours, draining time that the team couldn't get back.
Manual, Error-Prone Reporting Routines and ingoings relied on copying and pasting comments by hand, which was slow and meant details frequently got missed.
Constant Back-and-Forth with Tenants The manual process created ongoing back-and-forth with tenants, which frustrated owners who weren't getting enough information about their properties.
Delays Getting Maintenance Approved Maintenance approvals faced long delays, slowing turnaround and adding to the pressure on an already stretched team.
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"The biggest pain points for us was time management. The inspections were very manual and just taking a lot of time out of the office. There was a lot of back and forth with tenants, which caused sort of frustrations with owners as well, not getting enough information and just long delays getting maintenance approved."
Eliza Cosgrave
Senior Property Manager, Upstate
WHAT'S CHANGED & RESULTS
Hours Back, Disputes Down
The switch didn't just save time, it transformed how Upstate's team works. By removing manual back-and-forth and letting agents submit maintenance on-site, property managers get their day back. With 360 cameras and AI comments capturing every detail, fewer things slip through the cracks, and disputes between managers and tenants have dropped noticeably.
2 to 3.5 hrs
Saved Per Inspection 4-Bedroom Inspections Under 90 mins
Manager/tenant discrepancies down thanks to 360 cameras + AI comments
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"The team has saved hours in a week, I would say… They can submit the maintenance straight away whilst on site, which means the property manager gets it while in the office. It really reduces the double handling… In terms of the 360 cameras, we've really found that it saves a lot of discrepancies between property managers and tenants, and a lot of those disputes have gone down."
Eliza Cosgrave
Senior Property Manager, Upstate
HOW THE STACK WORKS
Inspection & Maintenance to Action, Without the Double Handling
From on-site inspection to assigned maintenance job in three seamless steps. Inspection Express and Tapi work together to eliminate double handling—so flagged issues move straight from the property to the right person, without anything getting lost along the way.
Step 01 · Inspection Express
Inspect & Flag
The PM runs the inspection in Inspection Express and flags maintenance issues on the spot
→
Step 02 · Inspection Express
One-Tap Send
The PM finalises the report — with one tap, flagged items post directly to Tapi, with no double handling
→
Step 03 · Tapi
Picked Up
Tapi takes the job: assigned, tracked, and visible. Nothing falls through the cracks
ABOUT IE + TAPI
The Ultimate Tech-Stack
Inspection Express is property inspection software built for AU and NZ property managers. Tapi is a maintenance management platform. Together they cover the full property lifecycle — from inspection to resolution — without the double handling.
Want to see Inspection Express in action?
Discover how inspection flows straight through to resolution.
