From 3 hours to 41 minutes: How Inspection Express 360AI turns time saved into dollars earned!
Overview
Jess Ross, Founder and Lead Agent at BISE Property in Melbourne, explains how Inspection Express' 360AI tool has revolutionised her property management work. With over 21 years of experience, Jess emphasises the tool’s remarkable impact on productivity and time savings, especially in completing condition reports. Thanks to 360AI, report times have been cut from hours to under an hour, enhancing workflows, boosting efficiency, and increasing property managers' satisfaction.
CHALLENGE
Maximising Dollar-Productive Tasks and Reporting Efficiency
Before Inspection Express, completing condition reports was a time-consuming process for BISE Property, especially for older properties, often taking up to three hours per report. This labor-intensive task not only reduced efficiency and delayed reporting but also strained the work-life balance of property managers, who spent excessive hours typing up reports. The manual workload also increased the risk of inconsistencies, detracting from more dollar-productive tasks and adding unnecessary strain on the team. The traditional condition reporting process, without the benefit of Virtual Tours or AI support, often faced challenges in consistency and quality, resulting in a workflow that could severely benefit from improvement. BISE Property needed a solution that was able to reduce the strain on property managers, and get condition reports done efficiently, without compromising on quality. That's when they turned to Inspection Express 360AI.
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SOLUTION
Automated Reporting and Personalised Insights
Using Inspection Express, BISE Property achieved significant reductions in the time required to complete condition reports. Our latest tool, 360AI, minimised the need for manual typing, enabling Jess and other property managers — especially those managing family responsibilities — to attain a better work-life balance. As reported by Jess, the 360AI feature allowed BISE Property to complete condition reports on older properties, which usually require more detail, in record time. Another standout feature of Inspection Express' that BISE Property used to set themselves apart was the inclusion of personalised agent videos, which offered overseas investors tailored insights into their properties’ status, increasing the level of service provided, and making the client experience more personal.
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RESULTS
Incredible Time Savings and Stakeholder Confidence
After implementing Inspection Express' 360AI tool, BISE Property experienced impressive time savings, with condition reports that typically spanned hours now completed in a fraction of the time. The tool’s high accuracy meant that in detailed 50-page reports, only two to three words needed adjustment, drastically reducing manual effort. This efficiency enabled property managers to redirect their focus to more dollar-productive tasks, boosting job satisfaction and easing burnout — vital benefits for retaining talent in the property management field. Feedback from clients, including long-term overseas investors, was overwhelmingly positive, with many stating these reports were the best they’d ever received. BISE Property describes Inspection Express as a "full package" solution, providing value to both small and large agencies by cutting costs, improving workflows, and enabling a personalised client experience that stands out in a competitive market.
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CUSTOMER EXPERIENCE
A Real Business Benefit
Integrating Inspection Express and the new 360AI features into BISE Property was a seamless decision. As a long-term client, Jess encouraged business owners to ask themselves, “Why would we say no?” She emphasised that with the business growth, time savings, and workload efficiency that Inspection Express offers — allowing staff to handle more without risking burnout — the choice to onboard Inspection Express is simply a "no-brainer."
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CONCLUSION
Discover How You Can Achieve the Same Results
Want to learn more about how we helped BISE Property not only level up their service but become more efficient in their reporting?