The Agency: Cutting 60 Minutes Off Every Inspection with Inspection Express
About The Agency
The Agency Inner West manages nearly 4,000 properties and is one of the largest offices in The Agency’s national network. With a strong focus on operational excellence, the business recently adopted Inspection Express and further streamlined its MRI Property Tree integration to standardise its tech stack and boost team performance.
CHALLENGE
Inconsistency, Manual Admin & Missed Efficiency Gains
Before centralising their inspection process with Inspection Express, the Strathfield office was dealing with a range of operational challenges. The team was using different systems across offices, creating inconsistency and inefficiencies. Inspections were time-consuming, with ingoings often taking up to 90 minutes, and follow-up admin like closing inspections or uploading reports was often delayed or missed. A recent acquisition of 1,500 properties further added pressure, requiring fresh inspections without the ability to duplicate previous data. Combined with rising workloads, these issues were affecting staff productivity.
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Disjointed tech stacks and inconsistent processes across teams
Time-consuming inspections and repetitive manual admin
Delayed follow-ups and incomplete inspection records in Property Tree
Pressure from onboarding a large volume of new properties without streamlined tools
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SOLUTION
Why Inspection Express + MRI?
Bec was already familiar with Inspection Express from her previous roles, having used it as a property manager for over eight years. When she became General Manager at The Agency Inner West, she saw an opportunity to bring that same efficiency and consistency to a larger team. With over 4,000 properties under management, the need for a scalable and smarter inspection solution was clear. Implementing Inspection Express wasn’t just about convenience, but about standardising tools across the network, reducing admin, and improving team performance. A key advantage was its seamless integration with MRI’s Property Tree, which powers their broader operational ecosystem.
Key reasons for choosing Inspection Express included:
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Network consistency: Bringing all offices under one inspection platform to ensure standardised processes, reporting, and training.
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360AI-powered inspections: Using advanced photo capture and AI-assisted comments to dramatically reduce time spent on ingoing and outgoing reports.
.png?width=120&height=120&name=Property%20Tree%20(1).png "Property Tree (1)")
MRI PropertyTree Integration:
Automatically finalising inspections in Property Tree and scheduling the next routine, removing manual follow-ups and reducing missed tasks.
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User-friendly interface:
A clean, intuitive dashboard that made onboarding easier and helped the team adapt quickly without needing extensive training
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IMPLEMENTATION
Fast Adoption & Cultural Buy-in
Though the office officially launched Inspection Express in May 2025, Bec noted that adoption needed to be carefully managed to transition the team away from legacy systems they were comfortable with.
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With support, hands-on training, and visible time savings early on, the team quickly embraced the new system. The intuitive interface, automation features, and 360AI capabilities helped drive confidence and engagement within just a few weeks.
THEIR TECH STACK
Smarter Systems, Better Service
To support a large and fast-paced portfolio, The Agency has built a forward-thinking, automated ecosystem designed to reduce manual workload and improve operational visibility. MRI Property Tree and Inspection Express plays a central role, seamlessly integrating into a broader tech stack that enables the team to focus more on clients and less on repetitive admin.
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This tight integration between platforms means inspections, maintenance, invoicing, and communication all work in sync, giving the team more time to focus on what matters.
RESULTS AFTER 2 MONTHS
While still early days, the impact is already clear:
| Metric | Before | After |
|---|---|---|
| Ingoing inspection time | ~90 minutes | ~30 minutes |
| Open inspections at month end | Frequently unresolved | Auto-closed via MRI integration |
| Staff productivity & morale | Stressed, time-poor | Happier, more client-facing time |
| Internal consistency | Varying tools across teams | Standardised across offices |
.png?width=2000&height=695&name=Bec%20Tubridy%20(5).png "Bec Tubridy (5)")
ADOPTION AT SCALE & CUSTOMER EXPERIENCE
Scaling Smart Technology Across the Team
- 7 360° cameras deployed to cover large team needs
- Emergency backup camera ready for coverage gaps
- AI comments and comparison tools already in regular use
- Actively educating the team on new features
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CONCLUSION
Looking to save time and enhance accuracy in property management?