BresicWhitney is a residential property management agency overseeing close to 5,000 homes, led by Chantelle Collin, Head of Property Management. Before connecting their stack, inspections and maintenance ran through disconnected systems: work was duplicated across tools, tasks got lost in the process, and the team couldn't action things quickly enough. BresicWhitney resolved this by combining Inspection Express with Tapi, integrated with PropertyTree — a single connected process they've now been running for five to six years.
The Problem: A Disconnected, Duplication-Heavy Process
Before Inspection Express and Tapi, BresicWhitney's process was really quite disconnected. Across a portfolio approaching 5,000 homes, that disconnection showed up in four specific ways:
Team Couldn't Action Things Quickly Tasks moved slower than the business needed — the team couldn't respond fast enough, and work got lost in the process.
Duplication and Replication Everywhere The same details were entered again and again across tools and systems — and every duplicated step took time the team couldn't get back.
Broken Workflow From one step to the next, the flow broke down, creating friction across the whole team.
Small Inefficiencies, Multiplied by 5,000 Homes At BresicWhitney's scale, every broken handoff and duplicated entry compounded into a significant drag on the entire operation.
“
"Prior to having Inspection Express and TAPI, it was [workflow] really quite disconnected. Team can't action things quickly. It's lost in the process. The workflow's not seamless. There's a lot of duplication and replication, which just takes time."
Chantelle Collin
Head of Property Management, BresicWhitney
WHAT'S CHANGED & RESULTS
Hours Back, Duplication Gone
The switch didn't just connect systems — it changed how BresicWhitney's team works. With everything integrating, PMs stopped duplicating work across tools, gained transparency across the whole workflow, and got meaningful time back in every week. The introduction of AI comments and 360 cameras boosted the time savings even further on top of the integration gains — and the rollout was so smooth, leadership had to double-check it was actually live.
6–7 hrs
Back Per PM, Per Week Measurable time savings, multiplied across a portfolio of ~5,000 homes
Zero Complaints
Zero complaints at rollout. No pushback, no feedback loops, no resistance. The team adopted it immediately.
More Time
More time for Customer Service PMs spend their day on what matters: tenants, owners, and service — not re-keying data.
“
"I had to check with my operations manager to see if it was actually switched on — because there was no feedback from the team, which was just so unusual when we've implemented other things in the past. The time saving piece is just so significant. It just gives PMs more time back in their day to really focus on customer service."
Chantelle Collin
Head of Property Management, BresicWhitney
HOW THE STACK WORKS
Inspection & Maintenance to Action, Without the Double Handling
From on-site inspection to assigned maintenance job in three seamless steps. Inspection Express and Tapi work together to eliminate double handling—so flagged issues move straight from the property to the right person, without anything getting lost along the way.
Step 01 · Inspection Express
Inspect & Flag
The PM runs the inspection in Inspection Express and flags maintenance issues on the spot
→
Step 02 · Inspection Express
One-Tap Send
The PM finalises the report — with one tap, flagged items post directly to Tapi, with no double handling
→
Step 03 · Tapi
Picked Up
Tapi takes the job: assigned, tracked, and visible. Nothing falls through the cracks
ABOUT IE + TAPI
The Ultimate Tech-Stack
Inspection Express is property inspection software built for AU and NZ property managers. Tapi is a maintenance management platform. Together they cover the full property lifecycle — from inspection to resolution — without the double handling.
Want to see Inspection Express in action?
Discover how inspection flows straight through to resolution.
