50+ Hours Saved Per Month: Harcourts Newport Streamlines Property Management with Inspection Express
About Carlene Murdoch, Head of Property Management at Harcourts Newport
Carlene Murdoch, Head of Property Management at Harcourts Newport, brings 20+ years of experience in real estate, business ownership, and property management. With a strong background in sales and operations, she delivers strategic, high-quality management focused on growth, transparency, and strong relationships.
CHALLENGE
Heavy Admin. Complex Compliance Issues. Limited bandwidth.
Before partnering with Inspection Express, the Harcourts Newport team was stretched thin. Property Managers were drowning in paperwork, from chasing lease renewals and sending reminders, to manually compiling inspection reports. The workload wasn’t just time-consuming, it was risky. With ever-changing compliance requirements and strict deadlines, staying on top of documentation and lease agreements meant hours lost to repetitive tasks, follow-up calls, and admin-heavy processes. As their portfolio grew, so did the pressure. The team needed a smarter way to manage inspections, automate key tasks, and ensure compliance without burning out or sacrificing service quality.
SOLUTION
Streamlining Operations with Inspection Express
To cut through the admin overload and bring clarity to their processes, the Harcourts Newport team turned to Inspection Express 360AI — a smarter, all-in-one solution built for busy property managers. Here’s how it changed everything:
AUTOMATED LEASE RENEWALS
Digital condition reports that are clear, consistent, and instantly accessible — reducing errors and speeding up timelines.
CENTRALIZE DOCUMENTATION
Everything in one place. From leases and inspection reports to communications, the team now manages it all through a secure platform.
SIMPLIFY
COMMUNICATION
Built-in automated reminders that reduced follow-up calls dramatically, helping the team stay proactive and responsive without issues.
IMPROVE WORKFLOW EFFICIENCY
Renewals, inspections, lease agreements — all managed in one streamlined workflow. The result? More time and better processes.
RESULTS
Significant Time Savings and Reduced Administrative Burden
After implementing Inspection Express, the Harcourts team transformed their workflows and saw real, measurable impact:
10+ HOURS
SAVED WEEKLY
Reduced admin time. Streamlined renewal admin.
FASTER
PROCESSING TIME
Automated notices and tenant follow-ups.
INCREASED
TEAM PRODUCTIVITY
Less paperwork, more time for client service.
BETTER COMPLIANCE CONFIDENCE
Tracks deadlines and obligations digitally.
CUSTOMER EXPERIENCE
A Smarter, More Efficient Property Management Workflow
For Carlene and the Harcourts Newport team, Inspection Express 360AI elevated the entire customer journey. With less time spent on manual follow-ups and paperwork, the team could respond faster, deliver clearer reports, and provide more hands-on support to both landlords and tenants — creating a smoother, more professional experience across the board.
WHY IT MATTERS MORE NOW!
CA Security Deposit New Legislation - Is your business prepared for it?
With AB2801 now in effect, clear documentation and transparent communication have become legal requirements — not just best practices. Property managers must capture, store, and share detailed property records at every stage of the lease. By using a streamlined, photo-based system like Inspection Express, you can stay compliant, reduce disputes, and meet California’s new rental standards with confidence.
👉 Download our AB2801 Compliance Guide to see how Inspection Express can help you simplify inspections, protect your agency, and stay ahead of the law.
CONCLUSION
Looking to save time and enhance accuracy in property management?